After receiving feedback from a valued customer about challenges with the product, Michael Reuter shares how the 360 Sync team took immediate action to improve the user experience.

We Listen to Our Customers

A few weeks ago, one of our most valued customers approached me with some frustrations regarding 360 Sync. While this might raise concerns for some, I saw it as a valuable opportunity to learn and improve. I asked for specific feedback, and the customer pointed out that our logging capabilities were not meeting their needs.

In response, we engaged in a detailed conversation to fully understand the issue and quickly developed two initial solutions.

First, we introduced a filtering feature that allows users to isolate and view only the files that failed to sync—making it easier to identify and address problems efficiently.

Second, we added the ability to download a detailed log report that includes the locations of all failed files. This empowers users to review the issues, resolve them, and initiate a successful resync.

This experience underscores a core principle at Evolve: we listen to our customers. Every enhancement we make is driven by real-world feedback.

Small Change, Big Impact

While working with a customer recently, they shared that they were colorblind, which made it difficult for them to quickly determine whether a sync had succeeded or failed in 360 Sync. Based on that feedback, we implemented a small but meaningful enhancement to improve accessibility and clarity.

We introduced intuitive visual indicators to represent sync status:

• A green circle indicates a successful sync.

• A yellow triangle means the sync was partially successful—some files passed while others failed.

• A red square signifies a failed sync.

This change only took a couple of days to implement, but it’s a great example of how even small updates can make a big impact. More importantly, it reflects our core philosophy: we build based on customer feedback—big or small.

 If you have ideas for a new workflow, suggestions to improve existing features, or simply want to explore solutions together, we’d love to hear from you.